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General Terms
1. All delivery fees must be prepaid, and is nonrefundable at
any circumstances. Delivery freight rate is based on delivery to
curbside or roadside whichever applicable. Delivery is based on
one-time one-delivery charge. Exchange, extra
cabinets required after final confirm, or customer changed mind
issues, pick-up or delivery fee will apply.
3. We thrive to ship every order as soon as
possible, however, due to stock limitation, we can't guarantee
delivery time.
Orders will be delivered within 7-45 days from receipt of
signed order. In no event, the above mentioned supply time will
not be ground for order cancellation.
4. Exchange is available upon authorized RMA number. All
exchange/returned package must attached with written consent,
and all items must be in the original package/box with right
code number for identify. If re-packed, clear tape must be used
to seal the package. Packing box must be clean and in a
resalable condition. Otherwise, return will be declined.
5. All freight for return or exchange must be prepaid,
COD-freight package will be refused without exception.
6. Product returns may be subject to 15% restocking fee.
7. California customers must have valid resale permit, or must
pay 8.25% Tax for your ordered value.
8. Price may change without prior notice.
9. Kitchen Pro Cabinetry reserves the right to choose payment
method.
10. All products must be prepaid before delivery or pick up.
Checks or money order may require clearance period.
11. We will stand behind our product. And we will be responsible
for all manufacturer defects. Please report any damage or defect
upon 5 days of your receipt.
12. All returned checks, credit card charge backs etc. will
require handling fee of 75$
SHIPPING TERMS & CONDITIONS
A. FREIGHT DELIVERY
1. Kitchen Pro invests every effort to make sure
you'll pay the lowest possible shipment prices. We also invest every
possible effort making sure you will receive your order as fast as possible.
2. Kitchen Pro will not assume liability for any collect
shipments.
3. Kitchen Pro will act as an agent for shipping
purposes, your billing information will be used to set up
shipments.
B. PRODUCT RECEIVING INSTRUCTIONS AND
FREIGHT CLAIMS POLICY
RECEIVING INSTRUCTIONS
1. PLEASE INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT.
2. PLEASE SIGN FOR PIECE COUNT AS WELL AS PALLETS.
3. The freight carrier has acknowledged the receipt of
this shipment from our facilities in GOOD CONDITION and IN FULL.
Hence, Kitchen Pro will not
be liable for freight damages, your order is fully insured by the freight
company, however we will do our best to assist you with your claim. By
your acceptance of the shipment from the carrier on the bill of lading,
you acknowledge that the product has been delivered in GOOD CONDITION. The
shipping company cannot and WILL NOT be responsible for loss or damage if
you give the carrier
a clean and clear receipt.
4. If any shortages or damages are discovered upon
delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL
OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE
ACCEPTING THE ORDER.
Claims for loss or damage on any shipment MUST NOT be
deducted from our invoice, nor payment of the invoice withheld
awaiting adjustment of such claims from us.
C. CLAIMS FOR SHORTAGES OR DAMAGES - PREPAID SHIPMENTS ONLY
1. Unconcealed damage and/or shortage: Claims can be made
only when it is indicated on the Bill of Lading AT THE TIME OF
DELIVERY. The claim must then be reported by FAX immediately to
Kitchens Pro and the shipping company. No
claims will be allowed without the proper paperwork signed by
the Customer and the Transportation Company.
2. Concealed Damage: Claims must be made within
TWENTY-FOUR (24) HOURS OF PRODUCT DELIVERY. Claims must then be
made by FAX to Kitchens Pro. No claims will be allowed without
the proper paperwork signed by the Customer, we
will be liable for factory defects ONLY, and may require return
of the product for inspection.
3. Re-ordering of damaged / lost items will be charged
based on the rate of the original purchase.
4. The customer will be responsible for ALL SHIPPING
charges and will be able to claim for damages with the
transportation company. All shipments of replacement items will
be shipped COLLECT.
5. Kitchen Pro cant guarantee supply times for damaged
or lost items, as it depends upon stock availability, the
maximum lead time for damaged / lost items is 90 days.
6. Kitchen Pro will not be responsible for any project
delays caused due to shipping damages, and will not assume
liability for any such damage.
For additional information, please
contact us by email or call (877)210-6361 (Toll-Free)
LIMITED LIFETIME WARRANTY TERMS & CONDITIONS
This warranty is effective on Kitchen pro's cabinet products
purchased after July 1, 2006 and is subject to the limitations,
exclusions, disclaimers and procedures set for the herein.
Warranty Coverage
Limited Lifetime Warranty on Cabinets. These Kitchen Pro
cabinets and related cabinet work distributed by Kitchen Pro are
warranted to the original purchasing consumer for as long as the
original purchasing consumer owns the home, against avoidable
and unnatural defects in material and workmanship under normal
use.
Lifetime Limited Warranty on Drawer Guides and Hinges. Kitchen
Pro warrants to the original purchasing consumer, for as long as
they own their home, that the drawer guides and hinges shall be
free from defects in material and workmanship under normal use.
WARRANTY EXCLUSIONS
This writing is the complete and exclusive statement of the
express warranties provided herein and is in lieu of all other
express and/or statutory warranties by the manufacturer, to the
extent provided by law. There are no implied warranties
extending beyond the terms of this warranty. Kitchen pro shall
not be liable for any incidental or consequential costs,
expenses or damages.
Warranty Limitations
This warranty does not cover problems caused by improper
installation of cabinets, cabinetwork, drawer guides or hinges.
This warranty does not cover any product used or installed in
connection with cabinets, such as gas or electric appliances,
countertops or plumbing fixtures.
This warranty does not cover damage caused by transportation,
storage or exposure to excessive temperatures and moisture or to
defects arising from misuse, neglect, accident, alteration,
improper use or care or failure to maintain.
This warranty does not cover damage caused by other trades
such as plumbing, flooring, painting, and electric.
No installer, retailer, contractor, distributor, agent or
employee of Kitchen Pro has the authority to alter the
obligations or limitations of any Kitchen Pro warranty.
Warranty Disclaimers
This warranty is not transferable.
Wood characteristics naturally occurring such as variations in
color, grain, mineral
streaks, knots and black eye are not considered defects.
Color variations in cabinets are a natural occurrence due to
species, age, character of cabinets, and exposure to UV light
and sunlight. For these reasons, new and/or replacement cabinets
may not match display samples and/or existing cabinets. Such
variations and changes are not considered defects.
Warranty Performance for End Users
If a manufacturing defect does occur within the terms and
conditions of this warranty, such defective part will be
repaired or replaced by Kitchen Pro, at its sole option.
Warranty Performance for Contractors & Distributors
Kitchen Pro offers extremely competitive pricing on our
products, therefore, it will not provide or pay for the cost of
removal of defective product, transportation of defective,
repaired or replaced product or installation of repaired or
replaced product.
Warranty Claims
Kitchen Pro only accepts and processes written claims. To
submit a claim under this warranty,
please write to Kitchen Pro, Inc., Customer Service, at the
address above. The normal processing
time is 6 8 weeks. For additional information, please
contact us by email or call (877)210-6361 (Toll-Free) |
