SHIPPING TERMS & CONDITIONS

A. FREIGHT DELIVERY
1. Kitchen Pro invests every effort to make sure you'll pay the lowest possible shipment prices. We also invest every possible effort making sure you 
will receive your order as fast as possible.

2. Kitchen Pro will not assume liability for any collect shipments.

3. Kitchen Pro will act as an agent for shipping purposes, your billing information will be used to set up shipments.

B. PRODUCT RECEIVING INSTRUCTIONS AND FREIGHT CLAIMS POLICY

RECEIVING INSTRUCTIONS
1. PLEASE INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT.

2. PLEASE SIGN FOR PIECE COUNT AS WELL AS PALLETS.

3. The freight carrier has acknowledged the receipt of this shipment from our facilities in GOOD CONDITION and IN FULL.
By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in GOOD CONDITION. The shipping company cannot and WILL NOT be responsible for loss or damage if you give the carrier
a clean and clear receipt.

4. If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE
ACCEPTING THE ORDER.

Claims for loss or damage on any shipment MUST NOT be deducted from our invoice, nor payment of the invoice withheld awaiting adjustment of such claims from us.

C. CLAIMS FOR SHORTAGES OR DAMAGES - PREPAID SHIPMENTS ONLY
1. Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must then be reported by FAX immediately to Kitchens Pro and the shipping company. No
claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

2. Concealed Damage: Claims must be made within TWENTY-FOUR (24) HOURS OF PRODUCT DELIVERY. Claims must then be made by FAX to Kitchens Pro. No claims will be allowed without the proper paperwork signed by the Customer, we
will be liable for factory defects ONLY, and may require return of the product for inspection.

3. Re-ordering of damaged / lost items will be charged based on the rate of the original purchase.
4. The customer will be responsible for ALL SHIPPING charges and will be able to claim for damages with the transportation company. All shipments of replacement items will be shipped COLLECT.

5. Kitchen Pro can’t guarantee supply times for damaged or lost items, as it depends upon stock availability, the maximum lead time for damaged / lost items is 90 days.
6. Kitchen Pro will not be responsible for any project delays caused due to shipping damages, and will not assume liability for any such damage.

For additional information, please contact us by email or call (800)772-3430 (Toll-Free)